Version dated 2 October 2026.

1. Seller and scope

Les présentes conditions générales de vente s’appliquent aux ventes réalisées sur le site Château Coupe-Roses par À compléter avant mise en production, dont les coordonnées figurent dans les legal notice.

2. Alcohol sales and legal age

The sale of alcoholic drinks to people under 18 is prohibited. By placing an order, the customer confirms they are at least 18. The seller reserves the right to request evidence of legal age.

3. Products

The essential characteristics of the wines offered for sale are described on the website. Photographs are illustrative and may differ slightly, particularly according to vintage, packaging or label changes.

4. Prices

Shop prices are in euros, inclusive of all applicable taxes but excluding delivery charges. The total amount due, including any delivery charges, is displayed before payment.

5. Ordering

The customer selects products, reviews the basket, enters contact details and delivery preferences, then chooses a payment method. The order becomes final once payment has been confirmed by the payment service provider.

6. Payment

Online payments may be processed through Stripe and/or PayPal, depending on the methods enabled on the website. Château Coupe-Roses does not store complete payment-card details.

7. Delivery and collection

Livraison en France métropolitaine : 0,00 €.

The delivery time or date applicable to the order must be communicated before the sale is concluded. If an event prevents delivery within the stated time, the customer will be informed as soon as possible.

8. Receiving goods

The customer should check the parcel upon receipt and promptly report any damage or breakage to the seller, keeping evidence useful for the claim.

9. Right of withdrawal

For distance purchases covered by the right of withdrawal, consumers generally have 14 days from receipt of the goods to notify their decision, subject to exceptions provided by law.

The request may be made using the withdrawal form or any unambiguous statement. After notification, the relevant products must be returned within the statutory period to the following address:

To be completed before publication
To be completed before publication

Unless expressly covered by the seller or arising from non-conforming goods, the direct cost of returning items is borne by the consumer.

10. Statutory guarantees

Consumers benefit from applicable statutory guarantees, in particular the guarantee of conformity and the guarantee against hidden defects, under the conditions set out in French law.

11. Complaints and mediation

Pour toute réclamation, le client peut contacter À compléter avant mise en production à l’adresse À compléter avant mise en production.

To be completed before publication: contact details of the consumer mediator appointed by the seller.

12. Personal data

Our processing of personal data is described in the privacy policy.

13. Governing law

These terms and conditions are governed by French law. Mandatory consumer-protection provisions remain applicable.